Business Office
Location
The Business Office is located on the main campus at Wythe County Community Hospital at 600 West Ridge Road, on the second floor at Patient Access/Registration.
Hours of Operation
8:30 a.m. - 5:00 p.m., Monday through Friday
Telephone Listing
- Patient Financial Service Director (276)228-0205
- Patient Counselor (276)228-0245
- Revenue Cycle Specialist (276)228-0216
Insurance Billing:
- Billing: 1-855-426-0148
- Med Stream Anesthesia: 877-350-3511
- Pathology Associates of SW Virginia: 276-326-1665
- Peachtree Hospitalist Group: 855-255-4554
- Team Health ER Physicians Group: 888-952-6772
How Your Hospital Bill is Determined
Your hospital bill is determined by the length of your stay, the type of room, and hospital services and medications ordered by your physician. The charges for the services of your physician, emergency room physician, consulting physician, and other professionals are not included in your hospital bill. These professionals will bill you separately.
Insurance Companies WCCH Participation:
- Aetna
- Blue Cross
- Cigna
- Champus
- Children's Specialty Services
- Coventry
- CNN/First Health
- Healthkeepers - Trigon - Virginia (HMO)
- Humana Gold
- United Health Care
- Medicare
- Medicaid
- PHCS (Private Health Care Systems)
- QualChoice - VA (HMO)
- Secure Horizon (HMO for Medicare)
- Southern Health Services
- Veterans
- Virginia Health Network
- Wausau
- United Healthcare
- Humana
Physicians on staff at WCCH may or may not participate in your insurance providers plan. If you need information about a specific physician on our staff please call 276-228-0205.
Your Hospital Bill
Every patient is entitled to receive a summary and itemization of their total charges or bill soon after they have been discharged. This bill is available upon request at no charge.
Followup statements each month will show charges, payments (insurance and personal), and adjustments.
Credit Policies
After your insurance pays, the balance is due in full.
If you have no insurance, your account is due in full on the date of service.
After you receive a statement, you must contact the patient accounts department within ten (10) working days.
FAILURE TO CONTACT THE PATIENT ACCOUNTS DEPARTMENT WITHIN THE SPECIFIED TIME PERIOD WILL RESULT IN FURTHER COLLECTION EFFORTS. If you are having financial difficulty, please call your patient counselor and make payment arrangements.
PAYMENT SCHEDULE (if approved)
Account Balance---------Minimum Payment (per account)
$25 - - - $300--------- $25.00 per month
$300 - - - $750-------- $65.00 per month
$750 - - - $150-------- $125.00 per month
$1501 - - Up -------- $125.00 per month or(2-year maximum)
$10,000 –Up ----(2-year maximum)Balance divided by 24 mos.
- For payment in full, there will be a 20% discount for accounts paid within 3 days of date of service.
When a CRNA provides anesthesia service in collaboration with an anesthesiologist, separate physician and CRNA claims will be billed to your insurance carrier. It is the patient’s responsibility to inquire about their insurance coverage, and accept financial responsibility for any portion not covered by their medical insurance. Medicaid and SLH eligibility assistance services are available (CarePayment). The MAP program is also available through CarePayment.
Charity Guidelines
The Goal
We know that especially today, when so many people are uninsured, the process of paying for one's medical care can be difficult. As part of our ongoing commitment to care, Clinch Valley Health works hard to help our patients address any financial responsibilities they may have for their medical treatment in a way that is fair and sensitive to their circumstances. We have instituted a program designed to help those who find themselves in financial distress.
The Program
First, we provide financial counseling to help patients access government sources of medical assistance including Medicaid. We have an on-site State Social Services Eligibility Worker to help patients enroll in various assistance programs.
Second, for uninsured patients who come to our facility for emergency treatment, we have created a Financial Assistance Program. This program provides financial relief to patients that qualify, based on comparing their financial resources and/or income to the Federal Poverty Guidelines. Specifically, the plan may provide discounted or free care for patients who receive inpatient, non-elective treatment, and whose household financials and/or income is at or below the Federal Poverty level.
To qualify for financial assistance, uninsured patients will be asked to complete a simple form, and additional income and resource verification information will be required. Please call 844.974.3773 to obtain a Financial Assistance Application and/or obtain additional information regarding this program. Completed applications must be received within five months of the date of service to be considered.
For any remaining balance, we will work with the patient to establish an appropriate payment plan based on the amount due and the patient's financial status. However, it is important to recognize the patients must work with our financial counselors by providing financial information that is essential to enable us to offer discounts and other financial relief.